Refund & Cancellation

1. Diagnostic Fees

In cases where a physical diagnostic is performed, the diagnostic fee (if applicable and communicated beforehand) is non-refundable, regardless of whether you choose to proceed with the actual repair or not. This covers our technicians' time and lab resources.

2. Repair Cancellation

You may cancel a repair request at any time before the actual repair process begins. If any custom parts were specifically ordered for your device prior to cancellation, a restocking fee may apply. Once a successful repair is completed, the service cost cannot be cancelled or refunded.

3. Refund Policy on Repairs

• Unsuccessful Repairs: If we are unable to repair your device (e.g., severe motherboard damage beyond economical repair), you will not be charged for the repair service.
• Post-Repair Issues: We provide a limited warranty on specific replaced parts (duration provided on your invoice). If the installed part fails within this warranty period due to manufacturing defects, we will replace it free of charge. Refunds are not issued for successful repairs once the device leaves our premises.

4. Processing Refunds

If an eligible refund is approved (e.g., advance payment for a part that went out of stock), it will be processed to the original method of payment within 5-7 business days.